Can I find out the reason my application was denied?

DHS has carefully developed the ESTA program to ensure that only those individuals who are ineligible to travel to the United States under the Visa Waiver Program or those whose travel would pose a law enforcement or security risk are refused a travel authorization. While the ESTA Web site provides a link to the DHS Travel Redress Inquiry Program (TRIP) Web site, there are no guarantees that a request for redress through DHS TRIP will resolve the Visa Waiver Program ineligibility that caused an applicant s ESTA application to be denied.

The ESTA system is constantly re-vetting applications against law enforcement databases and this can cause an application to be denied. For law enforcement sensitive reasons and privacy reasons we are unable to disclose specifics behind your ESTA denial. We can confirm that your application was denied and at this time you will require a non-immigrant visa for travel to the United States. 

Please note that Embassies and Consulates are not able to provide details about ESTA denials or resolve the issue that caused the ESTA denial. Embassies and Consulates will be able to process an application for a non-immigrant visa that, if approved, will be the only way that a traveler whose ESTA application has been denied would be authorized to travel to the United States.